Shipping Policy

Shipping Policy

Last updated: March 13, 2026

1. General Shipping Information

We currently ship across India and also support international shipping to selected destinations, subject to serviceability, customs restrictions, and courier availability.

We do not offer Cash on Delivery (COD) unless explicitly stated on the checkout page.

2. Domestic Shipping Partners

  • Within Tamil Nadu: Orders are generally shipped through ST Courier, subject to serviceability.
  • Outside Tamil Nadu (within India): Orders are generally shipped through DTDC, subject to serviceability.

In some cases, we may use an alternate courier partner if required for serviceability, operational reasons, or shipment safety.

3. Domestic Delivery Timelines

a) Orders within Tamil Nadu

Estimated delivery time: 2 to 5 business days after dispatch.

b) Orders outside Tamil Nadu but within India

Estimated delivery time: 4 to 8 business days after dispatch.

Delivery timelines are estimates only and may vary due to remote-area serviceability, weather, holidays, courier delays, strikes, natural events, or other circumstances beyond our control.

4. Domestic Shipping Charges

Shipping charges for orders within India are based on total cart weight.

a) Shipping charges within Tamil Nadu

  • Below 1 kg: ₹50
  • Above 1 kg: additional ₹40 per kg

b) Shipping charges outside Tamil Nadu

  • Below 1 kg: ₹60
  • Above 1 kg: additional ₹50 per kg

Final shipping charges will be shown at checkout before payment.

5. International Shipping

We also support international shipping to selected countries, subject to destination availability, local import rules, customs regulations, and courier serviceability.

International shipping timelines

  • International orders are usually processed within 3 business days after order confirmation.
  • Estimated delivery time is generally 10 to 15 business days after dispatch, but this may vary by country, customs clearance, and local courier timelines.

International shipping charges

  • International shipping and handling charges vary based on destination country, weight, dimensions, and courier rates.
  • The final shipping charge will be shown at checkout, or where checkout calculation is unavailable, it will be communicated to you before final order confirmation.

Customs, duties, and taxes

  • International orders may be subject to customs duties, import taxes, VAT/GST, handling charges, or clearance fees imposed by the destination country.
  • These charges are the responsibility of the customer unless expressly stated otherwise on the website or invoice.
  • Delays caused by customs or local authorities are outside our control.

Failed international delivery / refusal

If an international order is refused, abandoned, unclaimed, or returned due to customs issues, non-payment of duties, or incorrect address details, any refund may be subject to deduction of actual shipping, return, customs, and handling charges.

6. Delivery, Risk, and Customer Responsibility

  • Please provide a complete and accurate shipping address, phone number, and email at checkout.
  • Delivery may require a signature, OTP, or confirmation depending on the courier partner.
  • Risk in the goods generally passes to you upon delivery to the address provided by you.
  • We are not responsible for delays caused by incorrect address details, recipient unavailability, or customer-side communication issues.
  • Tracking: You will receive a tracking ID via email and SMS. Track your shipment in real-time using your courier partner's website.

7. Order Status and Communication

  • You will receive order confirmation email immediately after placing your order.
  • A shipping confirmation with tracking details will be sent once your package is dispatched (typically within 1-2 business days).
  • You can also track your order status anytime by logging into your account on our website.
  • SMS notifications may be sent at key stages (dispatch, out for delivery, delivered) where mobile numbers are provided and opted-in.

8. Damaged Shipment

If you receive a visibly damaged parcel, leaking item, or incorrect shipment, please contact us within 24 hours of delivery with photos and, where available, an unboxing video.

Support details:
Email: support@vainavigoodies.com
Phone: +91 93608 15100

9. Contact for Shipping Support

Vainavi Goodies
Email: support@vainavigoodies.com
Phone: +91 93608 15100
Address: back side, Kumaran hospital, 35, SKC Road, Anna Nagar, Jaganathapuram Colony, Erode, Tamil Nadu 638009, India