Privacy Policy

Privacy Policy

Last updated: March 13, 2026

Vainavi Goodies ("we," "us," "our") operates the website www.vainavigoodies.com (the "Site"). This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our Site, place an order, contact us, or otherwise use our services.

By using our Site, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Information you provide directly

  • Name
  • Billing address
  • Shipping address
  • Phone number
  • Email address
  • Account login details, if you create an account
  • Order details and purchase history
  • Messages, support requests, and feedback you send to us

b) Payment information

Payments are processed through third-party payment providers. We do not store your full card details on our own servers. We may receive limited payment-related information such as payment status, payment method, transaction ID, and billing details.

c) Automatically collected information

When you use the Site, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of visit
  • Referral source
  • Cookies and similar usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Provide customer support
  • Send order confirmations, updates, and service messages
  • Process returns, replacements, cancellations, or refunds
  • Improve our products, website, and customer experience
  • Prevent fraud, misuse, or unauthorized transactions
  • Comply with applicable legal and regulatory requirements
  • Send marketing or promotional communication, where permitted by law

3. How We Share Your Information

We may share your information only where reasonably necessary, including with:

  • Website and store platform providers
  • Payment gateway and payment processing partners
  • Courier and logistics partners
  • IT, hosting, analytics, and customer support service providers
  • Government, regulatory, legal, or law-enforcement authorities when required by law

We do not sell your personal information.

4. Cookies and Tracking

Our Site may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Understand website traffic and performance
  • Improve user experience

You can control cookies through your browser settings. Blocking some cookies may affect website performance or functionality.

5. Data Retention

We retain your personal information for as long as reasonably necessary for:

  • order fulfillment,
  • customer support,
  • legal, tax, accounting, and regulatory compliance,
  • fraud prevention, and
  • internal business recordkeeping.

6. Your Choices and Rights

Subject to applicable law, you may contact us to:

  • access or correct your information,
  • update your account details,
  • request deletion of certain personal information,
  • opt out of marketing emails or messages,
  • request a copy of your personal data in a portable format,
  • lodge a complaint with relevant data protection authorities.

You can unsubscribe from promotional emails by using the unsubscribe link in the email or by contacting us. Your choice will be honored within a reasonable timeframe, not exceeding 30 days.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of internet transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.

9. International Data Handling

Some of our technology, hosting, analytics, payment, or service providers may store or process data outside your state or country. By using our Site, you understand that your information may be processed in accordance with this Privacy Policy and applicable law.

10. Children

Our products and services are not intended for children to purchase without parental or guardian supervision. We do not knowingly collect personal information from children in violation of applicable law.

11. Contact for Privacy Questions

For privacy questions, support, or data-related requests, contact:

Vainavi Goodies
Email: support@vainavigoodies.com
Phone: +91 93608 15100
Address: back side, Kumaran hospital, 35, SKC Road, Anna Nagar, Jaganathapuram Colony, Erode, Tamil Nadu 638009, India